For dental practices short on trained front-desk staff
When your front desk is understaffed, revenue leaks before the doctor ever sees the patient.
DrSupport turns Open Dental data into a daily front-desk command center: what needs verified, who needs contacted, which appointments are at risk, and what your team or DrSupport assistants should do next.
Pilot operating model
Connect Open Dental or import a pilot export
Find front-desk work before it becomes lost revenue
Draft, assign, or automate safe next actions
Escalate anything risky to your team or DrSupport assistants
The staffing problem doctors feel every day
These are not abstract workflow problems. They are the moments where production, collections, and patient experience start leaking.
A key front-desk person leaves and suddenly insurance, confirmations, recalls, and treatment follow-up all slow down.
The doctor becomes the office manager by default, pulled into admin problems instead of production and leadership.
New hires need months of training before they understand the practice's systems, insurance rules, and patient communication style.
Important work is invisible until it becomes a cancellation, a denied claim, an angry patient, or a missed collection.
What DrSupport does
A software layer that finds the work, drafts the next action, and keeps humans in control.
Daily queue of front-desk risks pulled from appointment, patient, claim, and task data.
AI-assisted patient messages for confirmations, missing forms, insurance updates, recalls, and treatment follow-up.
Human-review mode for any message or action that should not be fully automated yet.
DrSupport assistant workflow so work can be assigned, tracked, and completed without depending on one overworked employee.
Workflow
Start in monitor mode. Automate only what proves safe.
We start in monitor or human-review mode, then only automate the repeatable actions that prove safe inside the practice.
Step 1
Scan tomorrow and next week's schedule
Identify unconfirmed appointments, missing insurance verification, incomplete intake, deposit gaps, and patients with no-show history.
Step 2
Create the front-desk worklist
Sort each item by urgency, revenue impact, and who should handle it: software, office staff, or a DrSupport assistant.
Step 3
Draft or send approved patient communication
Use practice-approved templates for routine messages, with human approval required for sensitive or unusual scenarios.
Step 4
Track what got fixed
Measure confirmations, resolved insurance issues, completed forms, prevented no-shows, and staff time saved.
Software core
Built around real dental workflows, not generic task management.
DrSupport is being built as an AI operations layer on top of practice data — not a generic chatbot and not another disconnected dashboard.
Open Dental-first pilot path for practices already running on Open Dental.
Agent modes: monitor, human-review, semi-auto, and eventually autonomous.
Central action executor for audit logs, rate limits, and approval controls.
Designed to become the operating layer for front-desk and assistant work across multiple practices.
Why this is credible
Built by dental operators who understand what breaks when the front desk is short-staffed.
Initial pilot opportunity across six owner-operated Open Dental practices before broader release.
Combines software plus DrSupport assistant execution instead of expecting software alone to fix every staffing gap.
Best fit
Practices where the doctor or office manager is constantly pulled into admin fires.
Open Dental practices with recurring problems around confirmations, forms, insurance, recalls, or follow-up.
Multi-practice owners who need a consistent front-desk operating system instead of each location improvising.
Find the front-desk work your team is missing this week.
Start with a DrSupport audit. We map the leaks, show what software can automate, and identify where assistants should take over.