Queue 01
Missed calls
Review when calls are abandoned, how quickly they are returned, and whether new-patient demand reaches the schedule.
DrSupport gives dental offices a dedicated, dental-trained virtual assistant who works inside your PMS every day — handling the tasks that fall through the cracks.
No PHI in the first step. BAA before PHI. We start with practice-level workflow scope and fit.
Designed for the workflows dental teams already manage
We begin with your actual queues and workflow—not a generic savings calculator or an invented benchmark.
Review when calls are abandoned, how quickly they are returned, and whether new-patient demand reaches the schedule.
Measure the patients already due, the outreach attempted, and the appointments recovered from the list you already built.
Separate claims that need payer follow-up, documentation, correction, or escalation before they age another cycle.
Start with one measurable bottleneck. Build the workflow around what your practice can verify.
No PHI in the first conversation. Scope and BAA come before production access.
The same four workflows — handled the way they should be.
Six core workflows — pick what you need today, add more as production grows. Every VA is dental-trained, HIPAA-trained, and working inside your PMS.
Inbound booking, day-before confirmations, and same-day reschedule follow-ups. The schedule stays full, gaps stay short.
Pre-visit benefits checks for every patient. Frequency limits, waiting periods, and downgrades noted in your PMS.
Your overdue list worked daily via calls, texts, and email. Chairs stay full from a list you already built.
Outstanding plans followed up within 48 hours. Financing reminders, post-consult check-ins, unscheduled treatment converted.
EOBs reconciled, denials appealed, aged claims resubmitted. No more 90-day A/R sitting on someone's desk.
New patient intake, post-op check-ins, review requests, and cancellation recovery — every message gets answered.
No software to install. No long onboarding. Your VA works inside your existing PMS from day one.
A 30-minute onboarding call. We map your PMS, scripts, payers, and schedule rules.
Your dedicated, dental-trained VA is introduced and given access to your PMS. No pool, no rotation.
Your VA shows up every day, works the task list, and reports out — like a remote team member.
Works inside your existing software — no new tools to learn
I’m Dr. Blane Jackson, DDS/MBA. Before DrSupport, I owned and operated eight dental practices. The missed calls, insurance queues, recare lists, and aging claims on this page are workflows my teams managed—not software-demo abstractions.
DrSupport is early. That is why we lead with a narrow workflow, define the measurement window, and publish proof only after it has been earned.
Read the founder story →What you can hold us to
Need a customer reference, security document, or implementation detail? Ask directly. If the evidence does not exist yet, we will say so.
Custom monthly quote based on weekly hours and workflow scope
We’ll confirm the work queue, coverage needs, and implementation scope before preparing a quote.
Send a request and tell us which front-desk workflows need coverage. We’ll contact you within one business day to arrange a time.