For practices stuck with insurance payments and claim follow-up
Insurance payments should not sit unposted because the office is too busy to work the backlog.
DrSupport helps turn claims, EOBs, ERAs, and aging balances into a trackable revenue operations queue — so insurance money gets posted, followed up, appealed, or escalated instead of quietly aging out.
Pilot operating model
Connect Open Dental or import a pilot export
Find front-desk work before it becomes lost revenue
Draft, assign, or automate safe next actions
Escalate anything risky to your team or DrSupport assistants
The insurance backlog is not just accounting. It is trapped cash.
These are not abstract workflow problems. They are the moments where production, collections, and patient experience start leaking.
Payments arrive, but nobody has the bandwidth or training to post them cleanly and reconcile what was actually paid.
Denials and partial payments get touched once, then disappear into a backlog until the aging report becomes unmanageable.
The doctor sees production, but collections lag because the insurance workflow does not have enough support.
Staff turnover breaks the handoff between claim submission, EOB review, payment posting, write-offs, appeals, and patient balances.
What DrSupport does
DrSupport turns insurance follow-up into a work queue your team can actually manage.
Identify claims that are aging, denied, underpaid, or missing next action.
Create denial and payment-posting tasks with priority, notes, and due dates.
Draft appeal language or payer follow-up notes for human review before submission.
Track recovered revenue and time saved so the practice sees whether the workflow is paying for itself.
Workflow
Start by exposing the backlog, then automate the repeatable parts.
We start in monitor or human-review mode, then only automate the repeatable actions that prove safe inside the practice.
Step 1
Pull claim and payment signals
Use Open Dental or structured exports to identify unpaid, underpaid, denied, and aging claims that need attention.
Step 2
Classify each item
Group by denial reason, payer, age, dollar amount, and next action so the highest-value work is handled first.
Step 3
Assign or draft the next step
Create payment-posting, appeal, payer-call, documentation, or patient-balance tasks for office staff or DrSupport assistants.
Step 4
Measure collections impact
Track dollars recovered, write-offs avoided, claim age reduction, and assistant time spent per recovered dollar.
Software core
The insurance module becomes the revenue recovery engine.
DrSupport is being built as an AI operations layer on top of practice data — not a generic chatbot and not another disconnected dashboard.
Claim aging scanners for 30/60/90+ day follow-up.
Denial task creation and payer pattern tracking.
ERA/EOB processing path for future payment matching and posting automation.
Human approval gates before payer appeals, write-off decisions, or sensitive patient balance communication.
Why this matters financially
Insurance backlogs usually hide both cash and staff training problems.
The same workflow can be validated inside six owned Open Dental practices before selling externally.
DrSupport can combine software detection with human assistant execution, which is faster to monetize than waiting for full autonomous payment posting.
Best fit
Practices where insurance payments and EOBs are piling up faster than staff can process them.
Owners who suspect collections are lagging but do not have a clear claim-by-claim worklist.
Open Dental practices that want a controlled path toward automated revenue operations.
Find the insurance money stuck in your workflow.
Start with a payment and claim-aging audit. DrSupport will identify the backlog, rank the highest-value actions, and show what can be automated or delegated.